Thank you for your message. We hereby acknowledge that your complaint is received. To help us resolve your complaint, it is important that you give us as much information as possible. We may contact you within 2 weeks, to obtain additional information. Your complaint will be handled in maximum of 6 weeks.
We attach great importance to complaints so that adequate measures can be taken to eliminate and to prevent its recurrence in the future. We are committed to comply with all applicable regulations in this regard.
With regards, Yapi Kredi Bank Nederland N.V. Complaints Handling Team