Procedure according complaints

Yap Kredi Bank Nederland N.V. attaches great importance to maintaining good relations with her customers. For that reason we pay the utmost attention to the upgrading of our services. Nevertheless the possibility exists that you are not fully satisfied. In that case we hope that you will inform us, to give us the opportunity to deal with your complaint and to solve it. We try to regain your confidence in this manner and to upgrade our services. Below we mention how and where you can file your complaint.

In case that you have a complaint you can file it in writing to Yap Kredi Bank Nederland N.V., P.O.Box 94042, 1090 GA Amsterdam under reference of “complaint”.

Yap Kredi Bank Nederland N.V. deals with your complaint and will give you an answer within a timeframe of one month.

If you are not satisfied with the given answer on your complaint than you can turn to the “Geschillen Commissie Bankzaken” (disputes commission bank affairs) in writing. This Commission acts independently and their decisions are legally binding. This Commission only accepts complaints of natural persons (individuals). Also the possibility exists to turn to this Commission when you haven’t received any reaction from Yap Kredi Bank Nederland N.V. within three months after filing your complaint. You are bound to address yourselves to this Commission utterly within six months as of the date of filing your complaint at Yap Kredi Bank Nederland N.V. You can request an information brochure without obligation at the following address:

Klachteninstituut Financiele Dienstverlening (KIFID)
Postbus 93257
2509 AG Den Haag

Sitemap\| Privacy\| Disclaimer